| India | : | +91 124 4387150 | |
| US & Canada Toll Free No. | : | +1 800 670 0329 | |
| Canada | : | +1 416 915 4246 | |
| UK | : | +44 208 588 0694 |
Inbound Customer Services
Client Testimonials
"I would like to place on record our recognition of the Navigant team in the way you handled our Pro/ENGINEER Time-Our Project. I would like thank you for your personal commitment in ensuring the success of this project. Additionally, I would like to extend by sincere appreciation to the entire team that was involved in this calling exercise."
Bhupesh Lall
| Contact | : | info@navigant.in |
| India | : | +91 124 4387150 |
| US & Canada Toll Free No. | : | +1 800 670 0329 |
| Canada | : | +1 416 477 2173 |
| UK | : | +44 208 588 0694 |
Order Entry on incoming calls
It is very important to tap every business opportunity that comes knocking at your doorstep.
Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers’ orders on the Order Tracking System.
Callers wanting to book an order are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible. In case of extreme high call flows leading to calls being abandoned, we can customize an IVR asking the caller to leave a call back number and a brief message for someone from the sale team to return his/her call within the next 3 hours.
Tracking the delivery of Customer orders with logistics can be a nightmare at times!!
Navigant can staff suitably qualified personnel to coordinate with several departments and ensure that your Customers receive their orders as per your commitments. We also answer incoming calls from Customers enquiring about the same in case of delays and assure them that their order is being tracked personally by a professional and will reach them very soon.