| India | : | +91 124 4387150 | |
| US & Canada Toll Free No. | : | +1 800 670 0329 | |
| Canada | : | +1 416 915 4246 | |
| UK | : | +44 208 588 0694 |
About Navigant
Client Testimonials
"I would like to place on record our recognition of the Navigant team in the way you handled our Pro/ENGINEER Time-Our Project. I would like thank you for your personal commitment in ensuring the success of this project. Additionally, I would like to extend by sincere appreciation to the entire team that was involved in this calling exercise."
Bhupesh Lall
| Contact | : | info@navigant.in |
| India | : | +91 124 4387150 |
| US & Canada Toll Free No. | : | +1 800 670 0329 |
| Canada | : | +1 416 477 2173 |
| UK | : | +44 208 588 0694 |
24x7 Live Chat Support
Live Chat is an extremely cost effective solution to sell your products & services online and to give superior after sales customer support.
Live chat helps reduce telephone conversations thereby reducing operational costs considerably without compromising on the level or quality of interaction with your customer.
Live Chat is an extremely preferred option for online businesses such as travel, consumer products, real estate, auto sales, telecom service, IT product manufacturers, education institutions, insurance companies, technical support service providers, etc.
Some of the features and benefits of our live chat support service are:
Easy to integrate application
- We can install a “live chat” link on your website and the visitor just needs to click on this to chat with our agents
Ability to manage multiple chats simultaneously
- With this feature, each one of our chat agents are able to handle more than one customer concurrently without impacting the overall quality of support
Ability to transfer chats internally
-If an agent is not fluent with a particular product and has still taken a chat prompt, he can conveniently transfer it to the right person in the team to assist the customer efficiently
Proactive chat feature
-When your customers are online, we can track their visit and proactively prompt for a chat
Chat transcripts
-Get detailed reports of the complete customer interaction on a daily basis
Able to identify visitors geo location, IP location, browser & OS details, referring URL and search engine keywords
-Locate your customers more precisely to be able to help you strategize your marketing activities accordingly
Chat icon customization
-Have separate icons for sales, pre-sales support, after sales support, technical support, etc
Auto spell-checker for multiple languages
-Spelling mistakes can lead to portraying a low image of the company. We can ensure this is avoided with the spell-check feature
User knowledgebase
-Unlike live calls where all agents have to be aware of the right information at all times, live chat enables to maintain a knowledge base from which agents can respond to customer queries. This helps to avoid giving incorrect information to customers, reduce training time, etc
Translation into any language
-You need not worry if you have customers who speak and understand different languages. Our applications have inbuilt language translator to be able to converse in multiple languages
Navigant’s live chat support agents are well trained and closely monitored to deliver optimum productivity and increased ROI for you.
If you have any specific questions or would like to know before making a decision, kindly write to us at business@navigant.in and we would be happy to coordinate further.